Once your order is placed, you will receive an order confirmation email with your order details. This email confirms that we have received your order and have started preparing it for processing.
When your order ships, you will receive tracking information by email, including the carrier and any available delivery instructions.
Many large outdoor living products ship by freight and require a scheduled delivery appointment before delivery. The freight carrier will contact you to schedule a delivery window when your shipment reaches the local terminal.
Please make sure your phone number and email address are accurate so the carrier can reach you. An adult must be available during the delivery appointment to inspect and sign for the shipment.
If you are having trouble tracking your order, have not received tracking information, or have questions about your shipment, contact us at info@blissfulfires.com or call (855) 772-5477.