Return and Refund Policy

Most products sold by Blissful Fires are made to order, special order, oversized, or shipped directly from the manufacturer. Because of this, returns are generally not accepted unless the item is defective, damaged, or the wrong item was received.

Please review product details, dimensions, finish selections, fuel or electrical requirements, and installation needs before placing your order. If you have questions before ordering, contact us at info@blissfulfires.com.

Returns

Returns are only accepted for approved defective, damaged, or incorrect items. To be eligible for an approved return, the item must be unused, in the condition received, and in its original packaging when possible. You will also need your order confirmation or proof of purchase.

To request a return, email info@blissfulfires.com with your order number, a description of the issue, and clear photos of the product, packaging, pallet, shipping label, and any visible damage or defect.

Items sent back without first requesting and receiving return authorization will not be accepted.

Damages and Issues

Please inspect your order carefully at delivery. If the packaging is visibly damaged, note the damage on the freight carrier’s delivery paperwork before signing.

After delivery, inspect the product as soon as possible. Damage must be reported within 48 hours of delivery so we can help start a freight damage claim.

Please keep all packaging materials, including the pallet, box, wrapping, and protective materials, until the issue is resolved. The freight carrier or manufacturer may require these materials during the claim process.

If you receive a defective item, damaged item, or the wrong item, contact us immediately at info@blissfulfires.com so we can evaluate the issue and help make it right.

Non-Returnable Items

Because many of our products are made to order or special order, we do not accept returns for buyer’s remorse, incorrect measurements, change of mind, inability to install, site-preparation issues, or failure to confirm product specifications before ordering.

Custom, made-to-order, special-order, and final-sale items are not eligible for return unless they arrive defective, damaged, or incorrect.

Cancellations

Orders may be cancelled within 24 hours of purchase, as long as the order has not shipped and production or order processing has not already begun.

To request a cancellation, email info@blissfulfires.com as soon as possible with your order number.

After 24 hours, cancellation may not be guaranteed. If your order has already entered production, been customized, been packed, or been prepared for shipment, cancellation fees may apply. If your order has already shipped, it cannot be cancelled and will be handled according to this Refund Policy.

Refunds

If your return or cancellation is approved, we will notify you by email. Approved refunds are processed back to the original payment method.

Please allow 7–14 business days after approval or after the returned item is received and inspected for the refund to appear on your statement. Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since we approved your refund, contact us at info@blissfulfires.com.

Questions

For return, refund, damage, or cancellation questions, contact us at info@blissfulfires.com.