Refund policy

Currently, all our listed products are made to order and returns are only accepted for defective products. To be eligible for a return due to defect, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please take pictures of the damages or defects as soon as you find them and send the information to Info@blissfulfires.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Info@blissfulfires.com.

Please refer to the product page under “Shipping & Returns” for cancellation, shipping and return policy details for that specific product.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Policy

Please allow 7-14 days from the date we receive your returned item(s) to show as a credit on your credit card statement. Although we work quickly on our end to process your refund, you may experience delays with your credit card company or bank processing the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@blissfulfires.com.

Cancellation Policy 

Orders may be cancelled up to 24 hours after purchase but PRIOR to shipment with NO cancellation fee.

If you wish to cancel your order, your cancellation request must be sent via email to info@blissfulfires.com

After 24 hours there may be a cancellation fee depending on where your item(s) is in production and what work has been completed.

If your order has already shipped and then you decide that you want to cancel, please refer to our return policy above. Please feel free to contact us by email at info@blissfulfires.com if you decide to cancel and we’ll let you know if your order has been shipped.