Shipping policy
Blissful Fires ships premium outdoor living products, including outdoor kitchens, fire pits, fireplaces, saunas, and outdoor entertainment products.
Most orders ship free to the contiguous United States. Some remote locations, special delivery requirements, oversized items, accessories, replacement parts, or custom orders may require additional shipping charges. If additional shipping charges apply, we will contact you before processing your order.
Order Confirmation
After you place your order, you will receive an order confirmation email. This confirms that we have received your order and payment information.
Many of our products are made to order, special order, oversized, or shipped directly from the manufacturer. Once your order is received, we will begin coordinating fulfillment with the manufacturer or supplier.
Estimated Lead Times
Lead times vary by brand, product type, model, customization, current manufacturer availability, and delivery location.
Cal Flame products typically ship in approximately 5–8 weeks.
Cal Saunas lead times can vary by model and current manufacturer availability.
If you need timing confirmed before placing an order, please contact us before purchasing.
Order Shipment
Large and oversized products generally ship by LTL freight. Once your order is ready to ship, tracking information will be sent to the email address provided at checkout.
Freight deliveries are typically curbside and require a delivery appointment. The freight carrier will contact you to schedule a delivery date and time. A name, phone number, and delivery address are required so the carrier can arrange delivery.
Please make sure your contact information is accurate at checkout. Incorrect or incomplete contact information may delay delivery and could result in additional storage or redelivery fees from the freight carrier.
We do not offer Cash on Delivery.
Freight Delivery
Most large items are delivered by liftgate truck and placed curbside. Freight carriers generally do not bring products into your home, backyard, garage, driveway, or installation area.
You are responsible for ensuring that the delivery location is accessible for a freight truck and for moving the product from the curbside delivery point after delivery.
Delivery Inspection
Please inspect your shipment carefully before signing the delivery receipt.
If there is visible damage to the packaging, carton, pallet, or product, note the damage clearly on the carrier’s delivery paperwork before signing. Take photos of the packaging, pallet, shipping label, and any visible damage.
If the product appears severely damaged or unusable, refuse the shipment, write “damaged and refused” on the carrier paperwork, and contact Blissful Fires immediately.
Concealed Damage
After delivery, please inspect your product as soon as possible. Concealed damage must be reported within 48 hours of delivery.
To report concealed damage, email info@blissfulfires.com with your order number, a description of the issue, and clear photos of the product, packaging, pallet, shipping label, and damage.
Please keep all original packaging materials, including the pallet, box, wrapping, and protective materials, until the issue is resolved. The freight carrier or manufacturer may require these materials during the claim process.
Delivery Delays
Shipping and delivery times are estimates only. Delays can occur due to manufacturer production schedules, material availability, freight carrier delays, weather, holidays, remote delivery locations, or other circumstances outside our control.
If we become aware of a significant delay, we will update you as soon as possible.
Questions
If you have questions about shipping, lead times, delivery requirements, or freight delivery before placing an order, contact us at info@blissfulfires.com or (855) 772-5477.